Welcome To The ConsultSTAT
Platform


Achieve Higher Income, More Free Time, Improved Patient Care...
by Transforming how Your Specialist Practice
Communicates
with Referring Health Care Provider Offices and with your Own Patients
 

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What is the ConsultSTAT  Health Communication
Platform?

The ConsultSTAT Platform is a unique online communication system that increases the speed and richness of doctor-patient, doctor-doctor and doctor-lab interactions. The Platform builds and hosts your own dedicated CS-Refer Practice Portal, within which your members - referring health care providers and pharmacists - interact with you and your staff by screen & keyboard to schedule consultation appointments and to exchange documents. Your Portal expedites every function currently performed by phone, fax or email and adds eConfer telemedicine capabilities, so that you can discuss a referred patient's problems with the referring doctor verbally, in advance of or in lieu of an office consultation and be paid by the patient for your time.  

In addition to your CS-Refer Portal, you can also subscribe for a CS-Triage Portal, which allows your own private patient members to interact with you and your staff to schedule office visits or eVisits and to request and receive test results, prescription renewals, etc.

You'll build out your communication network on the ConsultSTAT Platform by registering as a member as a member of Portals belonging to each of your consultant colleagues and to each of the diagnostic labs and procedure facilities to which you normally refer patients.  In this way, you'll create an individualized, exclusive network of stakeholders, similar to the contact list on your cellphone.  Here's an example of network-building by becoming a member of just one Lab office's Portal, one Procedure Facility's Portal and then one sub-specialist's Portal. 

A CS-Refer Consultant Portal connects all the offices of one consultant (medical, dental, etc.) with the consultant's own referring doctors and with the pharmacists of referred patients.

ConsultSTAT-Refer Consultant Portal
ConsultSTAT-Refer Consultant Communication Network
ConsultSTAT Platform Description

Why is Expedited, 2-Way Communication
with Participants in your Network the Key to Higher Income and Faster Solutions to Patients' Problems?

Delays, inefficiencies and bureaucratic interferences in the health care system erode your ability to influence positive patient outcomes and also compromise your income potential. The ConsultSTAT Platform provides the means for you to take control and reduce delays and wasted time for yourself, your staff, your patients and your referring health care providers, while simultaneously increasing your revenue streams. The following success story paints the picture.

The FedEx Story: Prior to 1973, government postal services maintained a monopoly on letter and parcel delivery. Because postal services used regularly-scheduled passenger flights for shipments, 'overnight', 'speedy', 'guaranteed' delivery didn't exist. FedEx recognized the opportunity. It created its own fleet of freight-devoted airplanes along with a proprietary logistics system to fulfill its promise of speed and reliability for time-sensitive shipments. The indispensability and otherwise unattainable benefits of guaranteed, expedited shipping rapidly broke the postal service monopoly and launched a new, essential and wildly profitable logistics and courier industry. As a result, we gladly pay a premium over Post Office rates for expedited delivery.

The Health Care Opportunity:  You can similarly achieve expedited health care solution delivery in your practice by instituting a common, instant communication technology with a dedicated logistics system to maximize speed and efficiency, at every stage of patient-provider and provider-provider interaction.  The ConsultSTAT Platform guarantees secure, expedited communication for all stakeholders by providing every subscribing primary health care provider, specialist/consultant and diagnostic/procedure facility with their own, exclusive Practice Portal.  Consistent with the FedEx model, patients may continue to use the current, diverse, inefficient communication technologies to obtain appointments, referrals and advice.  Alternately, they have the option of purchasing premium, expedited, Portal-based communication services directly from their health care providers.  Patients benefit by receiving faster, less stressful solutions to their problems, thanks to decreased delays and increased speed, efficiency and richness of interactions with health care provider offices.  Providers benefit by experiencing more fulfilling interactions with patients and with colleagues, by saving time, money and resources and singularly by enjoying the new revenue streams generated in the ConsultSTAT Platform. You now have the practice-transformative opportunity to introduce these indispensable, highly profitable services to your own patients and to your referring health care providers.

Here's what You can Accomplish with your own ConsultSTAT-Refer Portal

  • Manage interactions with your referring health care providers and with pharmacies online.  
  • Receive referral request letters.
  • Schedule office visit appointments for referred patients and telemedicine conference appointments for referring health care providers to discuss their patients.
  • Send referring health care providers automated consult appointment reminders.
  • Send referring health care providers "patient no-show" notifications with build-in "rebook option.
  • Conduct recorded telemedicine eConfers with referring doctors about their patients.
  • Provide ongoing advice via telemedicine interactions.
  • Deliver consult reporting letters.
  • Renew/Modify pharmacy prescriptions.
  • Instruct support staff to order tests and procedures.
  • Send/Receive documents of all types securely, via Portal upload/download feature.
  • Receive & Process pre-payment online for telemedicine and other non-insured services.
  • Document & Save every word of the entire referring office - consulting office Portal communication thread.
  • Intercom back and forth with support staff.
  • Create, Publish & Promote separate video web pages to market products & services to Portal members.
  • Broadcast educational and marketing messages to all Portal members simultaneously.
  • Manage multiple offices with one Portal, from any location.
  • Use your customary office workflows and your existing electronic/paper medical record system, booking and insurer-billing systems.
  • Reduce waiting room backups automatically, with the patient flow streamlining feature incorporated into the Portal's scheduling logic. 
  • Monitor & Boost support staff performance and office productivity with built-in Lean Office Process metrics.

Here's a typical consult referral scenario. A referring HCP's staff logs in to your ConsultSTAT-Refer Portal and initiates a Request for either an office consultation between you and a patient or an online telemedicine conference (eConfer) between you and the referring health care provider on behalf of the patient. The Request contains all of the requisite patient information and the uploaded consult request letter. Your staff checks that the consult request letter is sufficiently complete, then updates the Request thread with either the date and time of the appointment or a requirement for additional patient information. The referring HCP's office receives an automatic email notification indicating that your office has updated the Request thread with an appointment confirmation, and later receives an automatic email reminder.

Before and during the office consultation or the eConfer, you're able to review the Request thread, download and read the referral request letter. If an eConfer has been scheduled, you'll be prepaid for it and conduct it on the ConsultSTAT Platform. Following the office consultation or the eConfer, you'll add to the Request thread instructions to your staff to order tests, schedule a follow-up appointment, book procedures, refer to a colleague, contact the pharmacist, etc. [To refer the patient to a colleague, your staff either logs into the colleague's ConsultSTAT-Refer Portal, uploads your referral request letter and receives an appointment confirmation within minutes, or does the traditional faxing, and waits...] 

Once you've dictated your consult reporting letter, your staff will upload it to the Request thread. They can also post to the thread information such as test results, investigation appointment dates and subspecialist referral appointment dates. The referring HCP's office receives an automatic email notification every time your office makes a relevant Request thread update. These emails are alerts only and never contain the contents of the update or any other patient health information.

Once the referring HCP's office has downloaded your consult reporting letter, the referring HCP may ask for clarification or further guidance and you can continue the dialogue by posting a response. This back and forth conversation within the thread can continue until both parties are satisfied.

What are the Benefits?

The Value We Bring to Your Practice

Expedited: Evaporating communication delays and accelerating appointment and referral fulfillment are central to the ConsultSTAT Platform. The increased speed and ease of connectivity via online, digital communication permits your practice to consistently deliver both quality health care and health care on time. Decrease patient wait lists for your office, for re-referral to colleagues and for diagnostic test and procedure appointments.

Lucrative: Only the ConsultSTAT Platform generates new, profit-boosting revenue streams for you as a direct result of expedited communication. For the first time, you'll have the technology not only to accelerate scheduling of referrals and patient visits, but also to legitimately conduct eConfers with referring health care providers on behalf of their patients and eConsults with your own patients and be paid for these recorded telemedicine interactions.  You'll have the option - with the Portal+ subscription - to generate additional revenue streams with our built-in marketing technology and tools.  Create promotions targeted to your members for value-added goods and services and publish them on web pages that we host for you.

Accessible: Only by using a uniquely-architectured membership website - your own ConsultSTAT Portal - can you and your staff instantly communicate with referring health care provider offices and with each other, regardless of device - desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". Connect from any location: office, hospital, home, cottage, in transit. Manage all of your offices with one Portal.

Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations. A referring HCP's staff initiates a Request thread by posting an appointment request or an information request. A dialogue ensues until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the referring HCP's staffs', your own and your staffs' desktop, laptop, tablet or mobile device screens.

Permanently Documented: The Request thread is a complete and accurate record of the interaction between offices. Once the office consultation or eConfer process has reached its conclusion, your staff converts the entire Request thread into a PDF, which becomes part of the medical record. If an eConfer between you and the referring HCP has occurred and has been conducted textually (both parties using screen/keyboard) within the Portal, the contents are already part of the thread. If an eConfer has been conducted via ConsultSTAT-Voice (both parties using headset/computer or phone), both sides of the conversation are automatically recorded and downloaded as a .mp3 audio file, to be added to the patient's medical record along with the PDF of the thread.

Differentiation from the Competition

1) BUILT-IN EMPATHY:  We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system.  As a doctor, I love intake forms.  They're great for patient-processing and for decreasing visit time.  They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies.  As a patient, I detest intake forms, particularly when they're being used in the course of a consultation for which I've waited many months.  Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me.  Instead, they put me in a box, literally and figuratively.  I'm concerned that neither do they convey a full description of my problem, nor do they, because of their depersonalizing nature, engender empathy in the reader.  That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has always been to type out an organized description of my problems and hand the page to my doctor at the time of the visit.  The Platform facilitates and dramatically expedites this process.  My complete problem description is now onscreen rather than in a paper narrative but it's still in my own words.  It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested.  At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file.  Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time.  Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!

2) BUILT-IN COLLABORATION: "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication.  As a referring doctor, I was dismayed by some of the faxed consultation letters I received.  After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management.  The most insulting and frustrating were the standard form consult letters.  The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist.  As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor.  As a primary health care provider, I needed a way to quickly and easily follow up on my patient's care (following a visit either to my office or to the consultant's office), to transmit information and also to answer a patient's questions. The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.

3) BUILT-IN SPEED & SECURITY:  As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions.  The Platform achieves this with its instant, encrypted document upload/download feature.  I needed a connectivity solution that is resistant to compromise by hackers and ransomware.  The Platform achieves this with its unique architecture: a distinct, separate, cloud-hosted membership Portal with its own dedicated database for each health care provider.

4) BUILT-IN BUSINESS STRATEGY FOR YOU:  The ConsultSTAT Platform is not just a single piece of software, nor is it simply a collection of diverse softwares.  It's a complete, integrated system of health care communication software that is strategy-driven.  Because we believe that "communication" comprises both information transfer and marketing, our strategy is to embrace both capabilities in the Platform.  The ConsultSTAT Platform is the first "e$$ SYSTEM", the only health communication system that can make you this promise: 

Earn $$.  Save You & Stakeholders Time, Effort, Money.

Your national and provincial professional associations, registration bodies, medico-legal insurers and government health insurers all recognize portal-based communication as the gold standard.  That's why they exclusively employ custom-designed portals for privileged, two-way communication with you.  You, your patients and colleagues deserve a similar level of speed, efficiency and security when discussing personal health information amongst yourselves. Learn how you can operate your own, exclusive ConsultSTAT-Refer Portal, to connect with your referring doctors and with referred patients' pharmacists. Learn how you can optionally operate your own ConsultSTAT-Triage Portal, to connect with your own continuing care patients and with their pharmacists...all at a remarkably affordable cost.  

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