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The ConsultSTAT Platform is a unique online communication system that increases the speed and richness of doctor-patient, doctor-doctor and doctor-lab interactions. The Platform builds and hosts your employer's dedicated CS-Refer Practice Portal, within which your members - referring health care providers and pharmacists - interact with you and the doctor by screen and keyboard to schedule consultation appointments and to exchange documents. Your Portal expedites every function currently performed by phone, fax or email and adds eConfer telemedicine capabilities, so that your employer can discuss a referred patient's problems with the referring doctor verbally, in advance of or in lieu of an office consultation.
In addition to your CS-Refer Portal, your employer can also subscribe for a CS-Triage Portal, which allows your own private patients to interact with you to schedule office visits or eVisits and to request and receive tests, prescription renewals, etc.
You'll build out your communication network on the ConsultSTAT Platform by registering as a member of Portals belonging to each of your employer's consultant colleagues and to each of the diagnostic labs and procedure facilities to which you normally refer patients. In this way, each health care provider is able to create a unique and exclusive network of stakeholders, akin to the contact list on one's cellphone. Here's an example of network-building by becoming a member of just one Lab office's Portal, one Procedure Facility's Portal and then one sub-specialist's Portal.
A CS-Refer Consultant Portal connects all the offices of one consultant (medical, dental, etc.) with the consultant's own referring doctors and with the pharmacists of referred patients.
Delays and inefficiencies compromise patient care and undermine your own job satisfaction. The ConsultSTAT Platform provides the means for you to reduce delays and wasted time for yourself, your employer, patients and referring health care providers, while simultaneously making better use of your talents. The following success story paints the picture.
The FedEx Story: Prior to 1973, government postal services maintained a monopoly on letter and parcel delivery. Because postal services used regularly-scheduled passenger flights for shipments, 'overnight', 'speedy', 'guaranteed' delivery didn't exist. FedEx recognized the opportunity. It created its own fleet of freight-devoted airplanes along with a proprietary logistics system to fulfill its promise of speed and reliability for time-sensitive shipments. The indispensability and otherwise unattainable benefits of guaranteed, expedited shipping rapidly broke the postal service monopoly and launched a new, essential and wildly profitable logistics and courier industry. As a result, we gladly pay a premium over Post Office rates for expedited delivery.
The Health Care Opportunity: Your employer can similarly achieve expedited health care solution delivery by instituting a common, instant communication technology with a dedicated logistics system to maximize speed and efficiency, at every stage of patient-provider and provider-provider interaction. The ConsultSTAT Platform guarantees secure, expedited communication for all stakeholders by providing every subscribing primary health care provider, specialist/consultant and diagnostic/procedure facility with their own, exclusive Practice Portal. Consistent with the FedEx model, patients may continue to use the current, diverse, inefficient communication technologies to obtain appointments, referrals and advice. Alternately, they have the option of purchasing premium, expedited Portal-based communication services from their health care providers. Patients benefit by receiving faster, less stressful solutions to their problems, thanks to decreased delays and increased speed, efficiency and richness of interactions with health care provider offices. Providers benefit by experiencing more fulfilling interactions with patients and with colleagues, by saving time, money and resources and singularly by enjoying the new revenue streams generated in the ConsultSTAT Platform. Support staff benefit by enjoying more rewarding jobs. You now have the singular, practice-transformative opportunity to help your employer reduce long patient waiting lists and simultaneously reduce the wasted time and drudgery of your phone, fax, printer and shredder chores.
Here's a typical referral scenario. A referring HCP's staff logs in to your ConsultSTAT-Refer Portal and initiates a Request for either an office consultation for a patient or an online telemedicine conference (eConfer) with your employer on behalf of the patient. The Request contains all the requisite patient information and the uploaded consult request letter. If in doubt about the completeness of the information received, with a keystroke you can refer the Request to your employer for triaging. You'll then update the Request thread with either the date and time of the appointment or a requirement for expanded patient information. The referring HCP's office receives an automatic email notification indicating that your office has updated the Request thread with an appointment confirmation, and later receives an automatic email reminder.
Following the office consultation or eConfer, the thread will now contain instructions from the doctor to order tests, schedule a follow-up appointment, book procedures, refer to a subspecialist, contact the pharmacist, etc. [To refer a patient to a subspecialist, either you log into that consultant's ConsultSTAT-Refer Portal, upload the referral request letter and receive an appointment confirmation within minutes, or you do the traditional faxing...and wait.]
Once it's transcribed, you'll upload the consult reporting letter, post information such as test results, investigation appointment dates and subspecialist referral appointment dates to the Request thread. The referring HCP's office receives an automatic email notification every time your office makes a relevant Request thread update. These emails are alerts only and never contain the contents of the update or any other patient health information.
After the referring HCP's office has downloaded the consult reporting letter, the referring HCP may ask for clarification or further guidance. You or your employer can continue the dialogue by posting a response. This back and forth conversation within the thread can continue until all parties are satisfied.
Expedited: Evaporating communication delays and accelerating appointment and referral fulfillment are central to the ConsultSTAT Platform. The increased speed and ease of connectivity via online, digital communication permits the practice to consistently deliver both quality health care and health care on time.
Accessible: Only by using a uniquely-architectured membership website - the doctor's own ConsultSTAT Portal - can you and the doctor instantly communicate with referring health care provider offices, regardless of device - desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". Connect from any location to referring HCPs and to your employer. Work from home when necessary. Manage all of the doctor's offices with one Portal.
Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations. A referring HCP's staff initiates a Request thread by posting an appointment request or an information request. A dialogue ensues until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the referring HCP's staffs', your own and your employer's desktop, laptop, tablet or mobile device screens.
Permanently Documented: The Request thread is a complete and accurate record of the interaction between offices. Once the office consultation or eConfer process has reached its conclusion, you convert the entire Request thread into a PDF, which becomes part of the medical record. If an eConfer between your employer and the referring HCP has occurred and has been conducted textually (both parties using screen/keyboard) within the Portal, the contents are already part of the thread. If an eConfer has been conducted via ConsultSTAT-Voice (both parties using headset/computer or phone), both sides of the conversation are automatically recorded and downloaded as a .mp3 audio file, to be added to the patient's medical record along with the PDF of the thread.
1) BUILT-IN EMPATHY: We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system. As a doctor, I love intake forms. They're great for patient-processing and for decreasing visit time. They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies. As a patient, I detest intake forms, particularly when they're used in the course of a consultation for which I've waited many months. Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me. Instead, they put me in a box, literally and figuratively. I'm concerned that neither do they convey a full description of my problem, nor, do they, because of their depersonalizing nature, engender empathy in the reader. That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has always been to type out an organized description of my problems and hand the page to my doctor at the time of the visit. The Platform facilitates and dramatically expedites this process. My complete problem description is now onscreen rather than in a paper narrative, but it's still in my own words. It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested. At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file. Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time. Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!
2) BUILT-IN COLLABORATION: "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication. As a referring doctor, I was dismayed by some of the faxed consultation letters I received. After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management. The most insulting and frustrating were the standard form consult letters. The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist. As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor. As a primary health care provider, I needed a way to quickly and easily follow up on my patient's care (following a visit either to my office or to the consultant's office), to transmit information and also to answer a patient's questions. The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.
3) BUILT-IN SPEED & SECURITY: As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions. The Platform achieves this with its instant, encrypted document upload/download feature. I needed a connectivity solution that is resistant to compromise by hackers and ransomware. The Platform achieves this with its unique architecture: a distinct, separate, cloud-hosted membership Portal with its own dedicated database, for each health care provider.
Offer an Alternative to Phone, Fax, eFax and eMail with a Single, Instant, Online Technology