Welcome To The ConsultSTAT

Achieve Higher Income, More Free Time, Improved Patient Care...
by Transforming how Your Ongoing Care Practice Communicates
with Patients and with the Health Care Providers You Rely On

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What is the ConsultSTAT  Health Communication Platform?

The ConsultSTAT Platform is a unique online communication system that increases the speed and richness of doctor-patient, doctor-doctor, doctor-pharmacist and doctor-lab interactions. The Platform builds and hosts your own dedicated CS-Triage Practice Portal, within which your members - patients and their pharmacists - interact with you and your staff by screen and keyboard. Your Portal expedites every function currently performed by phone, fax or email and adds both online patient self-booking and eVisit/eConsult telemedicine capabilities, so that your patient is able to discuss minor matters with you verbally in lieu of an office visit and pay you for your time.

You'll build out your communication network on the ConsultSTAT Platform by registering as a member of Portals belonging to each of your consultants and to each of the diagnostic labs and procedure facilities to which you normally refer patients.  In this way, you'll create an individualized, exclusive network of stakeholders, similar to the contact list on a business cellphone.  Here's an example of network-building by becoming a member of just one Lab office's Portal, one Procedure Facility's Portal and one Specialist's Portal.

A CS-Triage HCP Portal connects all the offices of one HCP (family doctor or specialist, nurse practitioner, chiropractor, dentist, etc.) with the HCP's own patients and with those patients' pharmacists.

ConsultSTAT-Triage HCP Portal
ConsultSTAT-Triage Family Doctor Communication Network
ConsultSTAT Platform Description

Why is Expedited 2-Way Communication with Participants in your Network the Key to Higher Income and Faster Solutions to Patients' Problems?

Delays, inefficiencies and bureaucratic interferences in the health care system erode your ability to influence positive patient outcomes and compromise your income potential. The ConsultSTAT  Platform provides the means for you to take control and reduce delays and wasted time for yourself, your staff and your patients while simultaneously increasing your revenue streams. The following success story paints the picture.

The FedEx Story: Prior to 1973, government postal services maintained a monopoly on letter and parcel delivery.  Because postal services used regularly-scheduled passenger flights for shipments, 'overnight', 'speedy', 'guaranteed' delivery didn't exist. FedEx recognized the opportunity. It created its own fleet of freight-devoted airplanes and trucks and a proprietary logistics system to fulfill its promise of speed and reliability for time-sensitive shipments.  The indispensability and otherwise unattainable benefits of guaranteed, expedited shipping rapidly broke the postal service monopoly and launched a new, essential and wildly profitable logistics and courier industry.  As a result, we gladly pay a premium over Post Office rates for expedited delivery.

The Health Care Opportunity:  You can similarly achieve expedited health care solution delivery in your practice by instituting a common, instant communication technology with a dedicated logistics system to maximize speed and efficiency, at every stage of patient-provider and provider-provider interaction.  The ConsultSTAT Platform guarantees secure, expedited communication for all stakeholders by providing every subscribing primary health care provider, specialist/consultant and diagnostic/procedure facility with their own, exclusive Practice Portal.   Consistent with the FedEx model, patients may continue to use the current, diverse, inefficient communication technologies to obtain appointments, referrals and advice.  Alternately, they have the option of purchasing premium expedited, Portal-based communication services directly from their health care providers.  Patients benefit by receiving faster, less stressful solutions to their problems, thanks to decreased delays and increased speed, efficiency and richness of interactions with health care provider offices.  Providers benefit by experiencing more fulfilling interactions with patients and with colleagues, by saving time, money and resources and singularly by enjoying the new revenue streams generated in the ConsultSTAT Platform. You now have the practice-transformative opportunity to introduce these indispensable, highly profitable services to your own patients and to consultants you refer to.

Here's what You can Accomplish with a ConsultSTAT-Triage Portal

  • Manage interactions with your patients and with pharmacies online.  
  • Schedule office visit and telemedicine appointments.
  • Permit online self-booking by patients for urgent office appointments.
  • Receive a complete, organized description of the patient's concerns in the Portal's appointment request form, in advance of the appointment.  Shorten the history-taking and history-recording process. 
  • Send patients automated appointment reminders.
  • Conduct recorded telemedicine eVisits/eConsults with your patients.
  • Send patients appointment "no-show" notifications with built-in "re-book" option.
  • Renew/Modify pharmacy prescriptions.
  • Instruct support staff to order tests and procedures.
  • Deliver test results to patients.
  • Send/Receive documents of all types securely, via Portal upload/download feature.
  • Receive & Process pre-payment online for telemedicine and other non-insured services.
  • Document & Save every word of the entire patient - medical office Portal communication thread.
  • Intercom back and forth with your support staff.
  • Create, Publish & Promote separate video web pages to market products & services to Portal members.
  • Broadcast educational and marketing messages to all Portal members simultaneously.
  • Manage multiple offices with one Portal, from any location.
  • Use your customary office workflows and existing electronic/paper medical record systems, booking and insurer-billing systems.
  • Reduce waiting room backups automatically, with the patient flow streamlining feature incorporated into the Portal's scheduling logic.
  • Monitor & Boost support staff performance and office productivity with built-in Lean Office Process metrics.

Here's a typical appointment scenario. A patient logs in to your ConsultSTAT-Triage Portal and initiates a Request for either an office visit or an online telemedicine consultation (eVisit/eConsult) with you or to ask a question. The appointment request contains a description of the patient's current problem(s). Your staff checks that the problem description is sufficiently complete, then updates the Request thread with either the date and time of the appointment or a requirement for additional information. [At your discretion, patients can also self-book online into pre-determined appointment slots]. The patient receives an automatic email notification indicating that your office has updated the Request thread with an appointment confirmation, and later receives an automatic email reminder.

Before and during the office visit or eVisit/eConsult, you're able to review the Request thread and read the patient's organized description of the problem. [This not only reduces the time required for the history-taking part of the visit, it also eliminates the time required to type the history into your EMR or write it into the paper record. Just copy the patient's own words from the thread directly to your EMR visit page or print it as part of the paper record]. If an eVisit/eConsult has been scheduled, you'll be prepaid for it and you'll conduct it on the ConsultSTAT Platform. Following the office visit or remote visit, you'll add to the Request thread instructions to your staff to order tests, schedule a follow-up appointment, book procedures, refer to a specialist, contact the pharmacist, etc. [To refer the patient to a consultant/specialist, your staff either logs into the consultant's ConsultSTAT-Refer Portal, uploads the consult request letter and receives an appointment confirmation within minutes, or does traditional faxing...and waits].

In your Portal, your staff can post information such as test results, investigation appointment dates and specialist referral appointment dates to the Request thread for the patient to view. The patient receives an automatic email notification every time your office makes a relevant Request thread update. These emails are alerts only and never contain the contents of the update or any other personal health information.

What are the Benefits?

The Value We Bring to Your Practice

Expedited: Evaporating communication delays and accelerating appointment and referral fulfillment are central to the ConsultSTAT Platform. The increased speed and ease of connectivity via online, digital communication permits your practice to consistently deliver both quality health care and health care on time. Decrease patient wait lists for your office, for consultant appointments, for diagnostic test and procedure appointments.

Lucrative: Only the ConsultSTAT Platform generates new, profit-boosting revenue streams for you as a direct result of expedited communication. For the first time, you'll have the technology not only to accelerate scheduling of patient visits and referrals, but also to legitimately conduct eVisits/eConsults with your patients and eConfers with specialists on behalf of your patients and be paid for these recorded telemedicine interactions.  You'll have the option - with the Portal+ subscription - to generate additional revenue streams with our built-in marketing technology and tools.  Create promotions targeted to your members for value-added goods and services and publish them on web pages that we host for you.

Accessible: Only by using a uniquely-architectured membership website - your own ConsultSTAT-Triage Portal - can you and your staff communicate with patients and with each other via desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". Connect from any location: office, hospital, home, cottage, in transit. Manage all of your offices with one economical Portal.

Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations between participants. The patient initiates a Request thread by posting an appointment request or an information request. A dialogue ensues with office staff until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the patient's, your own and your staffs' desktop, laptop, tablet or mobile device screens.

Permanently Documented: The Request thread is an accurate record of the interaction between your office and the patient. Once the office visit or eVisit/eConsult process has reached its conclusion, your staff converts the entire Request thread into a PDF, which becomes part of the patient's medical record. If an eConsult has occurred between you and your patient and has been conducted textually (both parties using screen/keyboard) within the Portal, the contents are already part of the thread. If an eConsult has been conducted via ConsultSTAT-Voice (both parties using headset/computer or phone), both sides of the conversation are automatically recorded and downloaded as a .mp3 audio file, to be added to the patient's medical record along with the PDF of the thread.

Differentiation from the Competition

1) BUILT-IN EMPATHY:  We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system.  As a doctor, I love intake forms.  They're great for patient-processing and for decreasing visit time.  They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies.  As a patient, I detest intake forms, particularly when they're used in a consultation for which I've waited many months.  Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me.  Instead, they put me in a box, literally and figuratively.  I'm concerned that neither do they convey a full description of my problem, nor do they, because of their depersonalizing nature, engender empathy in the reader.  That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has always been to type out an organized description of my problems and hand the page to my doctor at the time of the visit.  The Platform facilitates and dramatically expedites this process.  My complete problem description is now onscreen rather than in a paper narrative, but it's still in my own words.  It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested.  At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file.  Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time.  Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!

2) BUILT-IN COLLABORATION:  "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication.  As a referring doctor, I was dismayed by some of the faxed consultation letters I received.  After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management.  The most insulting and frustrating were the standard form consult letters.  The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist.  As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor.  As a primary health care provider, I needed a way to quickly and easily follow up on my patient's care (following a visit either to my office or to the consultant's office), to transmit information and also to answer a patient's questions.  The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.

3) BUILT-IN SPEED & SECURITY: As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions.  The Platform achieves this with its instant, encrypted document upload/download feature.  I needed a connectivity solution that is resistant to compromise by hackers and ransomware.  The Platform achieves this with its unique architecture: a distinct, separate, cloud-hosted membership Portal with its own dedicated database, for each health care provider.

4) BUILT-IN BUSINESS STRATEGY FOR YOU:  The ConsultSTAT Platform is not just a single piece of software, nor is it simply a collection of diverse softwares.  It's a complete, integrated system of health care communication software that is strategy-driven.  Because we believe that "communication" comprises both information transfer and marketing, our strategy is to embrace both capabilities in the Platform.  The ConsultSTAT Platform is the first "e$$ SYSTEM", the only health communication system that can make you this promise: 

Earn $$.  Save You & Stakeholders Time, Effort, Money.

Your national and provincial professional associations, registration bodies, medico-legal insurers and government health insurers all recognize portal-based communication as the gold standard.  That's why they exclusively employ custom-designed portals for privileged, two-way communication with you.  You, your patients and colleagues deserve a similar level of speed, efficiency and security when discussing personal health information amongst yourselves.  Learn how you can operate your own ConsultSTAT-Triage Portal, to connect with your primary care patient-members and with their pharmacists...all at a remarkably affordable cost.  

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