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The ConsultSTAT Platform is a unique online communication system that increases the speed and richness of doctor-patient, doctor-doctor, doctor-lab and doctor-pharmacist interactions. The Platform builds and hosts a dedicated CS-Triage Practice Portal for your doctor, within which you and your pharmacist -as Portal members - interact with office staff and with the doctor by screen and keyboard. The Portal expedites every function currently performed by phone, fax or email and adds both online self-booking and eVisit/eConsult telemedicine capabilities, so that you can discuss issues with your health care provider verbally, rather than be limited to time-consuming office visits for minor problems.
We encourage you to register as a member of your family doctor's Portal and as a member of the Portal of every specialist who sees you on a continuing basis. In this way, each of your health care providers build out their individualized, exclusive network of stakeholders, similar to the contact list on a business cellphone. Here's an example of network-building by becoming a member of your Family Doctor's Portal and just one of your Specialist's Portals.
Delays and inefficiencies compromise your care and cost you valuable time. The ConsultSTAT Platform provides the means for you to receive faster, safer, more efficient health care delivery whenever you interact with medical offices. The following stories paint the picture.
The Airport Arrivals Story: Until very recently, exhausted travellers returning to Canada faced long, slow lineups at Customs, aggravated by interrogation from suspicious Customs officers. Now, we clear Customs quickly and painlessly. Expedited processing of Customs declarations is the result of the conversion of a few, very long, undifferentiated lines into a number of shorter, category-specific lines, combined with the acceleration of line movement by digital declaration processing.
The FedEx Story: Prior to 1973, government postal services maintained a monopoly on letter and parcel delivery. Because postal services used regularly-scheduled passenger flights for shipments, 'overnight', 'speedy', 'guaranteed' delivery didn't exist. FedEx recognized the opportunity. It created its own fleet of freight-devoted airplanes along with a proprietary logistics system to fulfill its promise of speed and reliability for time-sensitive shipments. The indispensability and otherwise unattainable benefits of guaranteed, expedited shipping rapidly broke the postal service monopoly and launched a new, essential and wildly profitable logistics and courier industry. As a result, we gladly pay a premium over Post Office rates for expedited delivery.
The Health Care Opportunity: Your doctor can similarly achieve expedited health care solution delivery by instituting a common, instant communication technology with a dedicated logistics system to maximize speed and efficiency, at every stage of patient-provider and provider-provider interaction. The ConsultSTAT Platform guarantees secure, expedited communication for all participants by providing every subscribing primary health care provider, specialist/consultant and diagnostic/procedure facility with their own, exclusive Practice Portal. Consistent with the FedEx model, you may continue to use the phone to obtain appointments and let your doctor fax back and forth to arrange referrals and diagnostic tests. Alternately, you have the option of purchasing instant, Portal-based communication services from your doctor. You'll benefit by receiving faster, less stressful solutions to your problems, thanks to decreased delays and increased speed, efficiency and richness of interactions with your doctor's office. You now have the opportunity to eliminate the time wasted contacting medical offices by phone, to enjoy shorter waiting time to see your own doctor and specialists to whom you're referred and to replace needless office visits for minor problems with online eVisits and eConsults with your doctor or nurse practitioner.
Here's a typical appointment scenario. You log in to your doctor's ConsultSTAT-Triage Portal and initiate a Request for either an office visit or an online telemedicine consultation (eConsult) with the doctor or to ask a question. You include a detailed, organized description of your problem. Office staff updates your Request thread with either appointment details or an answer to your question. You immediately receive an automatic email notification indicating that the office has updated your Request thread with an appointment confirmation, and later you'll receive an automatic email reminder.
At the beginning of the office visit, the doctor will review the Request thread and read your problem description. After examining you, the doctor may add to the thread instructions for staff to order tests, schedule a follow-up appointment, refer you to a specialist, contact the pharmacist, etc. [To refer you to a specialist, the staff either logs into the specialist's ConsultSTAT-Refer Portal, uploads the referral request letter and receives an appointment confirmation within minutes, or does the traditional faxing...and waits.]
Following the office visit, the staff can post information such as test results, investigation appointment dates and specialist referral appointment dates to the conversation thread, for you to read. You receive an automatic email notification every time the office makes a relevant Request thread update. These emails are alerts only and never contain the contents of the update or any other personal health information.
Expedited: Evaporating communication delays and accelerating connectivity via online, digital communication are central to the ConsultSTAT Platform. The increased speed and ease of request fulfillment assures you faster, safer, more efficient health care delivery, with no time wasted on phones.
Accessible: Only as a member of your health care provider's ConsultSTAT-Triage Portal can you instantly communicate with office staff and with the doctor or nurse practitioner, regardless of device - desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". You can connect from any location: home, work, cottage, in transit.
Economical: Only as a member of a ConsultSTAT Portal can you replace time- and money-wasting office visits for minor problems with online telemedicine eConsults (phone visits). Our technology lets your doctor or nurse-practitioner call your landline or mobile phone number and give you advice, while recording the conversation as part of your medical record.
Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations. You initiate a Request thread by posting an appointment request or an information request. A dialogue ensues with office staff until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the office staffs', your own and the doctor's or nurse practitioner's desktop, laptop, tablet or mobile device screens.
Permanently Documented: The Request thread is an accurate record of the interaction between you and the medical office. Once the office visit or eConsult process has reached its conclusion, a staff member converts the entire Request thread into a PDF, which becomes part of your medical record. If an eConsult has occurred between you and your doctor and has been conducted textually (both parties using screen/keyboard) within the Portal, the contents are already part of the thread. If an eConsult has been conducted via ConsultSTAT-Voice (both parties using headset/computer or phone), both sides of the conversation are automatically recorded and downloaded as a .mp3 audio file, to be added to your medical record.
1) BUILT-IN EMPATHY: We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system. As a doctor, I love intake forms. They're great for patient-processing and for decreasing visit time. They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies. As a patient, I detest intake forms, particularly when they're used in a consultation for which I've waited many months. Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me. Instead, they put me in a box, literally and figuratively. I'm concerned that neither do they convey a full description of my problem, nor do they, because of their depersonalizing nature, engender empathy in the reader. That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has always been to type out an organized description of my problems and hand the page to my doctor at the time of the visit. The Platform facilitates and dramatically expedites this process. My complete problem description is now onscreen rather than in a paper narrative, but it's still in my own words. It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested. At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file. Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time. Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!
2) BUILT-IN COLLABORATION: "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication. As a referring doctor, I was dismayed by some of the faxed consultation letters I received. After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management. The most insulting and frustrating were the standard form consult letters. The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist. As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor. As a primary health care provider, I needed a way to quickly and easily follow up on their care, transmit information and also to answer their questions. The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.
3) BUILT-IN SPEED & SECURITY: As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions. The Platform achieves this with its instant, encrypted document upload/download feature. I needed a connectivity solution that is resistant to compromise by hackers and ransomware. The Platform achieves this with its unique architecture.
Your banks and government agencies all recognize portal-based communication as the gold standard. That's why they all exclusively employ custom-designed portals for privileged, two-way conversations with you. You deserve a similar level of speed, efficiency and security when discussing your personal health information with medical offices. Learn how you can achieve this benefit - at no cost to you - by introducing your doctors to the ConsultSTAT Platform and becoming members of their Portals.
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