There are three categories of bottlenecks which directly impact the time taken to solve your medical problem. Inter-office communication bottlenecks occur when your doctor is interacting with another office: requesting consultation appointments with a specialist or requesting diagnostic tests/procedures with a facility, exchanging referral request letters/requisitions and consult/test reports and following up on consultations, tests and procedures. There are three sources of inter-office inefficiencies which create time delays. First, mismatch between office communication technologies. Paper fax, email, efax and paper mail don't 'talk' directly to each other. Second, inefficiencies inherent in each of these outdated technologies, particularly those that require paper anywhere in the process. Third: human error. People forget, or misplace.
Intra-office bottlenecks occur when you're interacting directly with your doctor's office. There are two sources of inefficiencies that affect how quickly you see your doctor. First, inefficient patient flow design. This can occur at any stage of the request-fulfillment cycle: requesting the appointment, receiving the appointment time information, being reminded of the appointment (or not), waiting in reception, explaining the problem to the doctor, the doctor's note-taking process, being sent for tests, obtaining test results, being referred to a specialist, discussing the consult report with your doctor. Each of these steps involves a distinct process which should be optimized. Second, non-optimal use of your time. Telephone-on hold during appointment-making is a prime example.
Situational bottlenecks occur when your doctor requires you to interact in person, face-to-face, within the traditional office environment, for every clinical encounter, including minor problem visits, follow-up visits, a request for test results, advice, information or letters to third parties. Situational bottlenecks are inevitable - in the absence of proper triaging - when you're referred to specialists and to diagnostic/procedure facilities, because a finite number of referred patients can be accommodated in a day. As waiting lists expand and the government cuts more and more insured services, you and your doctor realize that cost/benefit analyses of proposed referrals are necessary. In many cases, neither you nor your doctor have the time or resources to do so.
The ConsultSTAT Platform was designed by a dual primary care/consultant physician-Lean Office Process team specifically to optimize health care communication by seamlessly incorporating efficient patient flow processes and minimizing staff distractions and inefficiencies... and to do this in a way which makes everyone's job more pleasurable and rewarding.
The Platform's three unique innovations that solve these problems comprise: (1) replacing multiple, cumbersome technologies and machinery with one online, unified, instant communication technology that you're already comfortable using; (2) incorporating Lean Office Process principles into all Portal workflows for maximal efficiency and economy and (3) telemedicine-enabling the Portals to permit your doctor to conduct eVisits/eConsults with you in lieu of office visits and to participate in eConfers with specialists and with diagnostic test/procedure medical directors both to receive an opinion about the need for and the urgency of an office consultation/test/procedure and to receive alternative (less expensive, quicker and/or more effective) or bridging diagnostic/therapeutic patient management suggestions.
Combining the appointment scheduling and question-answering functions of your doctor's Portal with the Platform's four additional telemedicine features lets you communicate more quickly and in a more rewarding manner with your health care provider's office.
Please share this series with your primary care medical doctor, your specialists, your chiropractor, physiotherapist, dentist...