The Value We Bring to Your Pharmacy
Expedited: Evaporating communication delays and accelerating connectivity via online, digital communication are central to the ConsultSTAT Platform. The increased speed, ease and accuracy of online request fulfillment assures you and the patient faster, safer, more efficient health care delivery.
Lucrative: Only the ConsultSTAT Platform generates new, profit-boosting revenue streams for you and for the prescriber as a direct result of expedited communication and novel marketing opportunities. For the first time, you'll have the ability to advertise not only on prescribing HCPs' Portals, but on their own marketing-focused, video sales pages. Target every patient-member of a prescriber's Portal.
Accessible: Only as a member of a prescriber's ConsultSTAT-Triage or ConsultSTAT-Refer Portal can you instantly communicate with medical office staff and with the doctor or nurse practitioner, regardless of device - desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". Connect from any location.
Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations. You initiate a Request thread by posting a prescription-related request or describing a problem you're having with the prescriber's patient. A dialogue ensues with prescriber's staff or health care provider until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the prescribing HCP's, the prescribing HCP's staffs', and your own desktop, laptop, tablet or mobile device screens.
Permanently Documented: The Request thread is a complete and accurate record of the interaction between the pharmacy and the prescriber's office. Once the prescription request process has reached its conclusion, the prescriber's staff converts the entire Request thread into a PDF, which becomes part of the patient's medical record. In cases where an eConsult has occurred between you and the prescribing doctor and has been conducted textually (both parties using screen/keyboard) within the Portal, the contents are already part of the thread. If an eConsult has been conducted via ConsultSTAT-Voice (both parties using headset/computer or phone), both sides of the conversation are automatically recorded and downloaded as a .mp3 audio file, to be added to the patient's medical record.
Differentiation From the Competition
1) BUILT-IN EMPATHY: We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system. As a doctor, I love intake forms. They're great for patient-processing and for decreasing visit time. They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies. As a patient, I detest intake forms, particularly when they're used in a consultation for which I've waited many months. Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me. Instead, they put me in a box, literally and figuratively. I'm concerned that neither do they convey a full description of my problem, nor do they, because of their depersonalizing nature, engender empathy in the reader. That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has always been to type out an organized description of my problems and hand the page to my doctor at the time of the visit. The Platform facilitates and dramatically expedites this process. My complete problem description is now onscreen rather than in a paper narrative, but it's still in my own words. It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested. At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file. Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time. Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!
2) BUILT-IN COLLABORATION: "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication. As a referring doctor, I was dismayed by some of the faxed consultation letters I received. After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management. The most insulting and frustrating were the standard form consult letters. The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist. As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor. As a primary health care provider, I needed a way to quickly and easily follow up on their care, transmit information and also to answer their questions. The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.
3) BUILT-IN SPEED & SECURITY: As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions. The Platform achieves this with its instant, encrypted document upload/download feature. I needed a connectivity solution that is resistant to compromise by hackers and ransomware. The Platform achieves this with its unique architecture: a distinct, separate, cloud-hosted Portal with its own dedicated database, for each health care provider.
4) BUILT-IN BUSINESS STRATEGY FOR YOU: The ConsultSTAT Platform is not just one piece of software, nor is it simply a collection of diverse softwares. It's a complete, integrated system of health care communication software that is strategy-driven. We consider "communication" to embrace both information transfer and marketing. The ConsultSTAT Platform is the first "e$$ SYSTEM", the only health communication system that makes this promise:
Earn $$. Save You & Stakeholders Time, Effort, Money.
Your national and provincial professional associations, registration bodies, medico-legal insurers and government health insurers all recognize portal-based communication as the gold standard. That's why they exclusively employ custom-designed portals for privileged, two-way communication with you. You, your patients and prescribing health care providers deserve a similar level of speed, efficiency and security when discussing personal health information amongst yourselves. Learn how you can achieve these benefits - at virtually no cost to your pharmacy - by introducing your prescribers to the ConsultSTAT Platform and then becoming a member of each of their Portals.
Cultivate new revenue streams by placing targeted marketing promotions on select Portals.
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