Your ConsultSTAT-Refer Video Tutorials

This video series demonstrates how converting phone and fax communications to online communication inside your Portal increases staff performance and practice productivity. It also teaches you how to operate the Portal from the perspectives of referring HCP, consultant and consultant's staff. Each video builds on its predecessor, so please watch videos in numerical sequence. This is the best way to prepare for your live, interactive demo of a ConsultSTAT-Refer Portal! 

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Each video illustrates one unique communication workflow component
[Click/tap on an image to watch a tutorial]
1. Portal Registration

Duration: 1m 33s

How a referring health care provider registers as a member of the consultant's portal.

2. Online Referral Request

Duration: 2m 22s 

How the referring HCP's staff requests and how the consultant's staff schedules an office consultation.

3. Handling Faxed Referrals

Duration: 1m 33s

How the consultant's staff converts a faxed consultation request to an online request.

4. Online eConfer Request  

Duration: 2m 14s

How the referring HCP's staff requests and how the consultant's staff schedules an eConfer.

5. Referral Request Triage

Duration: 5m 49s

How the consultant's staff triage referral requests.

6. Appointment Changes

Duration: 5m 7s

How the consultant's staff reschedule or cancel an office consult or an eConfer. 

7. Consult: No Follow-up Visit Required

Duration: 3m 27s

The post-consult communication thread when no follow-up visit is required.

8. Consult: Follow-up Visit Required

Duration: 2m 10s

The post-consult communication thread when a follow-up visit is required.

9. Consult: Test or Procedure Required

Duration: 2m 15s

The post-consult communication thread when a test or procedure is required.

10. eConfer

Duration: 4m 42s

How the consultant conducts an eConfer with the referring HCP and the resulting post-eConfer communication thread.

11. Post-Consult & Post-eConfer Discussions

Duration: 3m 59s

How the consultant dialogues with and mentors the referring HCP dialogue after the consult or eConfer.

12. Consult: Secondary Referral Required

Duration: 3m 27s

How the consultant institutes a secondary referral to a colleague or sub-specialist.

13. Consultant's Daily Workflow

Duration: 2m 25s

How the tab-based system streamlines and simplifies the consultant's workflow.

14. Consultant Staff's Daily Workflow

Duration: 10m

How the tab-based system streamlines and simplifies the consultant staff's workflow.

15. Referring HCP Staff's Daily Workflow

Duration: 1m 57s

How the tab-based system streamlines and simplifies the referring HCP staff's workflow.

16. Consult: Tests and Follow-up Visit Required

Duration: 2m

The post-consult communication thread when tests or procedures and a follow-up visit are required.

17. Consult: Complex Patient Dispositions Required

Duration: 5m 35s

The post-consult communication thread when multiple types of patient dispositions are required.

18. Consultant-Staff Dialogues

Duration: 4m 1s

How the consultant gives instructions to staff while dialoguing with the referring HCP.

19. Consultant-Staff Communication

Duration: 3m 41s

How staff "intercom" the consultant; how the consultant "intercoms" staff.

20. Customizing the Portal

Duration: 1m 52s

How the consultant adds offices and staff and customizes instructions for referring HCPs.

21. Portal Metrics

Duration: 1m 52s

How the portal automatically generates staff performance and productivity metrics.

22. Handling No Shows

Duration: 4m 55s

How the consultant's staff dialogue with the referring HCP's office regarding patients who do not appear for their consultation appointments.

23. Summary of Portal Communication Modalities

Duration: 4m 32s

Summary in graphical form of how the consultant's office schedules and fulfills referral appointments; how the consultant provides advice to a referring HCP; how the consultant broadcasts educational or marketing information to referring HCPs.

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Reserved for Consultants: After you complete the videos, sign up for a live, interactive demo!  

We invite specialist health care providers who want to communicate with colleagues to take a hands-on test drive of a ConsultSTAT-Refer Portal, as well as CS-Marketer Video Web Page Builder tool, which is part of our expanding marketing suite for CS-Refer+ subscribers.  Download our bonus White Paper: Effortlessly Boost Your Income with ConsultSTAT.  Your registration link for a live, interactive Portal demo is inside the White Paper.

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