This is a graphic representation of how ConsultSTAT-Refer acts as a full communication platform.
Part 1: Scheduling
Within the Portal, Consultants can broadcast to all referring HCP members, schedule individual referral appointments and advise their referring HCP members.
First let's look at the scheduling function. This emulates the traditional referring HCP office - consultant office telephone and/or fax interactions.
A referring HCP's request for a consultation appointment for the patient can generate three potential outcomes. If the consultant's secretary is uncertain, she refers the Request to the consultant.
If the consultant declines the appointment request or has an alternate solution, he posts it and an email notification to the referring HCP is generated. A declined appointment generated from the secretary’s screen similarly triggers an email notification. Acceptance of the appointment request by the consultant's secretary or by the consultant creates an email notification to the referring HCP.
On the date of office consultation appointment or of the eConfer, a reminder notification is generated. If the patient doesn't appear for the appointment, the consultant's secretary triggers a "No- Show Discussion" notification to attempt to salvage the consultation appointment and reschedule it.
The office consultation or the eConfer can result in a Consult Conducted status, meaning there is nothing for the consultant's secretary to do other than print the PDF, close and delete the Request.
The office consultation may alternatively require a follow up visit, pending other tests and procedures, or a referral to another (secondary) specialist.
Once the (secondary) specialist referral is confirmed, the consultant's secretary triggers a notification to the referring HCP and requests that the referring HCP's office close the Request. The referring HCP can then respond to this post (as well as to most post statuses). Once the referring HCP finishes dialoguing and closes the Request, the consultant's secretary deletes it from the Portal’s database.
Part 2: Advice
Now let's look at the advice function. The consultant's secretary can handle many requests for information or advice directly. Her post generates an email notification to the referring HCP. Requests that require the consultant's intervention are referred to him or her. The consultant can post advice directly on the thread or request that his/her secretary post the information. The secretary's post generates an email notification to the referring HCP. The referring HCP's office can then respond to the consultant secretary's post. When the referring HCP indicates that the transaction is complete, the consultant's secretary deletes the Request from the database.
Part 3: Broadcast
Finally, let's look at the broadcast function. This permits the consultant to broadcast the same message to all of the Portal’s members simultaneously. Each message is an actual email sent to the member’s Gmail inbox. It can be sent from the Portal directly via a dedicated email delivery service such as SendGrid, or integrated with the consultant's existing autoresponder service. The broadcast feature is an optional upgrade to ConsultSTAT-Refer.
In summary, the consultant's Portal is a communication hub with three functions: (i) advising referring HCPs, (ii) scheduling and fulfilling office consultation appointments for referring HCPs' patients and scheduling and conducting eConfers with referring HCPs on behalf of their patients, (iii) broadcasting educational and marketing information to referring HCPs. These functions are displayed in graphical format in this video.
To learn about the broadcast feature of ConsultSTAT-Refer, ConsultSTAT-Triage and ConsultSTAT-Services Portals, please visit this CS-Triage page by clicking on the link.
The portal architecture emulates an online helpdesk. In a helpdesk, the member creates a new Ticket, then posts a question and the expert responds in the following post. An ongoing back and forth conversation can occur between the parties, appearing in chronological order as an expanding thread of posts on the page. In a ConsultSTAT portal, the member (referring HCP's office) creates a new Request, asking for (i) an office consultation appointment, or (ii) an online or phone discussion about a patient (eConfer) in anticipation of or in place of an office consultation, or (iii) general information. An essential element of a consult request is the uploading of the consult request letter, which appears as an attachment within the post. The consultant's staff and/or the consultant then respond in a subsequent post with either an appointment date or with the information requested. Following an office consult or an eConfer, the consultant's office posts the reporting letter to the thread, for the referring HCP to download. The referring HCP can continue the dialogue, requesting clarification or further information. Thus each consultation can be a mentoring session, which terminates once the referring HCP is satisfied.
No, it is not an EMR. It is everything other than an EMR and a government billing system. The Portal is the practice's communication hub, replacing phone and fax for communication between referring HCP, consultant and consultant's staff. Once a Request thread is completed (the reporting letter uploaded by consultant's office and downloaded by referring HCP's office and the dialogue between referring HCP and consultant has ended), both offices save the entire thread as a PDF file and attach it to the patient's electronic or paper medical record. This provides accurate and complete documentation of all discussions concerning the patient, which is critical for medical-legal purposes.
It is not necessary to have an EMR. Once the PDF of the thread has been created, you can print it (along with the consult request and reporting letters) to add to the patient's paper medical record, or you can save it (along with the consult request and reporting letters) to the patient's electronic medical record.
We highly recommend that any health care professional who provides care to his/her own patients have a ConsultSTAT-Triage Portal. It's logic parallels that of ConsultSTAT-Refer. It's three communication functions are: (i) advising patients, (ii) scheduling and conducting office visit appointments and online or phone eConsults with patients, (iii) broadcasting educational and marketing information to patients.
To watch the demo video tutorials for ConsultSTAT-Triage, go to the ConsultSTAT-Triage demo video Table of Contents
Now that you've completed the demo video tutorials, you should be able to use ConsultSTAT-Refer like a pro. If you haven't yet downloaded your White Paper, return to the CS-Refer Video Demo Table of Contents screen and download it now. The link to the demo's registration page is found at the end of the document.
ConsultSTAT-Services is a Portal designed for a diagnostic laboratory or procedure facility. Primary health care providers and specialist health care providers who refer patients for tests/procedures are Portal members. Its logic parallels that of ConsultSTAT-Refer. Its two communication functions are: (i) scheduling and fulfilling test/procedure appointments for referring HCPs' on behalf of their patients, (ii) broadcasting educational and marketing information to referring HCPs.
ConsultSTAT-Voice is the digital telephony platform which allows: (i) a consultant to conduct a computer/headset or tablet/smartphone voice-based eConfer with a referring HCP on behalf of the patient; (ii) a primary HCP to conduct a computer/headset or tablet/smartphone voice-based eConsult with a patient AND (a) be prepaid online by the patient for the service; (b) receive a .mp3 audio file of both sides of the recording to add to the patient's medical record.
ConsultSTAT-Marketer is our online video web page creator tool. It allows you to quickly and easily build and publish individual video web pages. Each web page is a separate marketing campaign, devoted to the offering of one product or service to your members. We host your video web pages and provide a hyperlink to each page. The easiest way to market to your members is to send an email to all your members, which contains a description of the product or service along with the hyperlink to the pertinent video web page. You can send the mass email via your own autoresponder service or even more simply via ConsultSTAT-Broadcast. ConsultSTAT-Broadcast is built into your Portal as an optional upgrade.