If a referring HCP is already a member of the consultant’s portal, but for some reason has used old-fashioned fax to send the referral request letter, the appointment can be integrated into CS-Refer by the consultant's secretary, who simply generates a “New Request” herself on behalf of the referring HCP.
She clicks New Request from the top right of the screen, selects the referring HCP from the dropdown of members, selects an office location or the e-confer option, indicates the degree of urgency, and referring to the faxed info fills out the required fields. She clicks Send Request, which generates a new status: Booking Request. Unless there is reason to decline the request (by checking "Booking Declined"), she will simply schedule the appointment, adding the time and date to the “Update this Request” field, and clicking "Save Status / Add Reply".
If a referring HCP is not yet a member of the consultant’s portal and is still using fax, the consultant’s secretary will fax back a request to join the Portal, which describes the multiple benefits of so doing and contains a link to these demo videos.
(i) The referring HCP is not yet a Portal member.
(ii) The referring HCP is a Portal member but has lost internet connectivity.
(iii) The referring HCP is a Portal member. The referring HCP's secretary is working from a non-office location (eg. from home) on a tablet or mobile phone. She can log into the Portal but lacks a way to upload the consult request letter to the Portal. She is not permitted to email the consult request letter for security reasons. She does have access to a fax.
(i) Speed and efficiency of consult fulfillment.
(ii) The ability to request and participate in eConfers. Whereas an office appointment can take months to occur, an eConfer can take place much sooner. It can assist the referring HCP with diagnosis and/or management prior to the office consult, or in many cases can avoid the necessity of an office consult altogether, allowing the referring HCP to manage the patient 'in-house' with the guidance of the consultant.
The eConfer saves the patient time and travel expense. It represents a valuable new revenue stream for health care professionals. Both the referring HCP and the consultant are prepaid online by the patient for the eConfer.