This shows how an eConfer is scheduled.
The HCP or HCP’s staff logs in and clicks on New Request. She selects eConfer from the Office Location drop down menu, then indicates the degree of urgency and fills in all other required information fields. She attaches a referral request letter. Clicking “Send Request” creates an eConfer Booking Request, which is reflected in the updated ticket status. (The status changes from “New Request” to “Booking Request”, with the office location displayed as “eConfer”).
The eConfer Booking Request appears on the Manage Requests screen of the consultant's secretary. She opens the ticket, reads the request and the consult request letter. She then schedules the eConfer. She selects a pre-formatted reply from the “canned response” dropdown menu, then assigns the time and date from the calendar pop-up, pastes the eConfer booking information into the update and saves.
The status of the ticket then changes to from Booking Request to Pre-Consult Approved, with the time and date now visible. An automatic email notification is sent to the referring HCP’s office, alerting them of the booked eConfer.
Here is the referring HCP's notification. She clicks through to the ticket. She sees the time and date of the scheduled eConfer. If this is inconvenient, she may update the ticket and request a different time or date. If the referring HCP is unfamiliar with participating in an eConfer, detailed instructions can be attached.
An eConfer is a conference about a patient, which can be initiated by either the referring HCP or by the consultant. It can be used by the consultant to triage whether an office consultation is really necessary and if so, how urgent it is, particularly when there is a long waiting list or when the patient is far removed from the consultant's office. In many cases, the eConfer will avoid the necessity for an office consultation entirely. The consultant will provide the diagnostic and/or management guidance to allow the patient to be managed 'in-house' by the referring HCP.
It can be conducted either synchronously (both parties logged in at the same time) or asynchronously within the Portal, by both parties posting to the thread. It can also be conducted via ConsultSTAT-Voice digital telephony. In this case, either or both parties use headsets with computer/laptop or they use a tablet or smartphone (iOS or Android) to converse verbally in real time. The beauty of ConsultSTAT-Voice is that both sides of the conversation are recorded as a downloadable .mp3 file, which is then added to the patient's medical record. This is the gold-standard for medical-legal protection.
Both the referring HCP and the consultant are prepaid online by the patient for their time. Every Portal includes a Stripe payment gateway, which transfers funds directly into the health care professional's bank account.
They can occur as a requested event instead of an office consult; they can occur as a triaging event prior to a scheduled office consult; they can occur following the office consult or following an eConfer as a form of continuing patient co-management or monitoring.
Solves the patient's problem more quickly.
Saves time and money (particularly if travel is involved). Keeps the referring HCP in contact with the consultant, as opposed receiving a 'one-off' opinion in a consultation and no further follow-up by the consultant.
(i) A new, lucrative revenue stream for both referring HCP and consultant.
(ii) Neither referring HCP nor consultant is limited to their office while participating in an eConfer. It can occur in any location - even while at home, at the cottage or while travelling - using any device.
(iii) It provides a mentoring experience for the referring HCP.
(iv) It forms a stronger relationship between referring HCP and consultant.
(v) A consultant can offer eConfer services to referring HCPs across the entire country (subject to College restrictions), rather than just to referring HCPs in his/her province. An entire eConfer practice can be built by senior or semi-retired consultants.
(vi) A referring HCP can get opinions from expert super-specialists who are out-of-province. This is particularly helpful when a limited number of specialists offer a specific procedure.
No. An eConfer is an HCP-consultant conversation. However, the HCP can subsequently conduct an eConsult with the patient, rather than have the patient attend the office. The eConsult is an online or voice discussion between patient and health care provider, which is also recorded and downloaded to the patient's medical record.