Welcome To The ConsultSTAT

Maximize Your Revenue, Your Office Efficiency, Your Patient Care... 

by Transforming how Your Lab or Procedure Facility
with Referring Health Care Provider Offices

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What is the ConsultSTAT  Health Communication Platform?

The ConsultSTAT Platform is a unique online communication system that increases the speed and richness of doctor-facility, doctor-patient and doctor-doctor interactions. The Platform builds and hosts a dedicated CS-Services Diagnostic Lab or Procedure Facility Portal for each of your locations, within which your members -referring health care providers - interact with your staff to schedule tests or procedures for patients and to receive reports. Your Portal expedites every function currently performed by phone, fax or email and adds both online self-booking by referring doctors and eConfer telemedicine capabilities, so that optimal test/procedure ordering can be discussed in advance, verbally.  

You'll build out your communication network in the ConsultSTAT Platform by registering as a member of Portals belonging to your other Lab and Procedure Facility offices and by encouraging Health Care Providers to register as members of nearby Lab/Procedure Facility office Portals.  In this way, you'll create your individualized, exclusive network of stakeholders, similar to the contact list on a business cellphone.  Here's an example of network-building when just one Family Doctor and one Specialist register as a member of a Lab office Portal and a Procedure Facility Portal.

ConsultSTAT-Services Diagnostic Lab Portal


ConsultSTAT-Services Procedure Facility Portal
ConsultSTAT-Services Diagnostic Lab or Procedure Facility Communication Network
ConsultSTAT Platform Description

Why is Expedited, 2-Way Communication with Participants in your Network the Key to Increased Revenue and Faster Solutions to Patients' Problems?

Delays and inefficiencies in referring medical offices compromise your facility's income potential. The ConsultSTAT Platform provides the means for you to take control and reduce delays and wasted time for your staff and for patients, while simultaneously increasing your revenue streams.

Here's what You can Accomplish with a ConsultSTAT-Services Portal

  • Manage interactions with referring health care provider offices online.  
  • Receive requisitions for tests or procedures.
  • Schedule test/procedure appointments.
  • Permit online self-booking by referring health care providers for urgent test/procedure patient appointments.
  • Send/Receive documents of all types securely, via Portal upload/download feature.
  • Deliver reports to referring health care providers.
  • Intercom with staff members.
  • Process pre-payment online for all non-insured services.
  • Document & Save every word of the entire referring office - facility office Portal communication thread.
  • Manage all tests/procedures offered in one facility office.
  • Create, Publish & Promote separate video web pages to market products & services to Portal members.
  • Broadcast educational and marketing messages to Portal members.
  • Reduce waiting room backups automatically, with the patient flow streamlining feature incorporated into the Portal's scheduling logic.
  • Monitor & Boost support staff performance and office productivity with built-in Lean Office Process metrics.

Here's a typical scenario. A referring HCP's staff logs in to your ConsultSTAT-Services Portal and initiates a Request for either a diagnostic test or procedure for a patient. The Request contains all of the requisite patient information plus the uploaded requisition. Your staff checks that the information is sufficiently complete, then updates the Request thread with either the date and time of the appointment or a requirement for additional patient information. The referring HCP's office receives an automatic email notification indicating that your office has updated the Request thread with an appointment confirmation, and later receives an automatic email reminder.

Before and during the test or procedure, you can review the Request thread and the requisition. If an uninsured service has been scheduled, you'll be prepaid for it by the patient on the ConsultSTAT Platform prior to the appointment date. Following the service, you can add to the Request thread instructions to your staff to schedule another appointment for a repeat test/procedure, suggest additional services to the referring HCP, etc. 

Once the test/procedure report is available, your staff will upload it to the Request thread. The referring HCP's office receives an automatic email notification every time your office makes a relevant Request thread update. These emails are alerts only and never contain the contents of the update or any other patient health information.

Once the referring HCP's office has downloaded your facility's report, the referring HCP may ask for clarification or further guidance and you can continue the dialogue by posting a response. This back and forth conversation within the thread can continue until both parties are satisfied.

What are the Benefits?

The Value We Bring to Your Business

Expedited:  Evaporating communication delays and accelerating appointment fulfillment are central to the ConsultSTAT Platform. The increased speed and ease of connectivity via online digital communication permits your facility to consistently fulfill requisitions on time and decrease patient wait lists.

Lucrative: Only the ConsultSTAT Platform generates new, profit-boosting revenue streams for you as a direct result of expedited communication. For the first time, you'll have the technology not only to accelerate scheduling of appointments, but also to market non-insured patient services to doctors within your Portal and be prepaid online by patients for non-insured services.  You'll have the option -with the Portal+ subscription - to generate additional revenue streams with our built-in marketing technology and tools.  Create promotions targeted to your members for value-added goods and services and publish them on web pages that we host for you.

Accessible: Only by using a uniquely-architectured membership website - your ConsultSTAT-Services Portal - can you and your staff instantly communicate with referring health care provider offices and with each other, regardless of device - desktop computer, laptop, tablet or smartphone - while employing normal, conversational language, not "computereze". Manage all of your test/procedure scheduling and report delivery for one location within one Portal.

Collaborative: ConsultSTAT Portals are structured like standard online 'help desks', promoting back and forth conversations. A referring HCP's staff initiates a Request thread by posting an appointment request or an information request. A dialogue ensues until a resolution is reached. Each side of the conversation is added to the thread in chronological order. The thread dynamically updates simultaneously on the referring HCP's staffs', your own and your staffs' desktop, laptop, tablet or mobile device screens.

Permanently Documented: The Request thread is a complete and accurate record of the interaction between offices. Once the test/procedure process has reached its conclusion, your staff converts the entire Request thread into a PDF, which becomes part of the medical record. 

Differentiation from the Competition

1) BUILT-IN EMPATHY:  We deliberately structured the Platform as an online 'longhand', narrative communication tool rather than as an online form-based system.  As a doctor, I love intake forms.  They're great for patient-processing and for decreasing visit time.  They permit concise communication of symptoms of presenting problems and satisfy the history-taking requirements of professional regulatory bodies.  As a patient, I detest intake forms, particularly when they're used in a consultation for which I've waited many months.  Forms don't let me convey how I'm feeling right now and what effects the problem(s) are having on me.  Instead, they put me in a box, literally and figuratively.  I'm concerned that neither do they convey a full description of my problem, nor do they, because of their depersonalizing nature, engender empathy in the reader.  That's why, for complex problem consultations with my family doctor and for every specialist consultation, my practice as a patient has been to type out an organized description of my problems and hand the page to my doctor at the time of the visit.  The Platform facilitates and dramatically expedites this process.  My complete problem description is now onscreen rather than in a paper narrative, but it's still in my own words.  It can even be reviewed by the doctor in advance, literally from the moment the appointment is requested.  At the time of the visit, the doctor can read it faster than I can verbalize it and in two keystrokes, can copy and paste it to the EMR or print it for the paper file.  Because the doctor no longer has to write in longhand or type out the presenting problem and history, the office visit provides us much more face-to-face time.  Both the office visit and any follow-up online communications let me feel that I've not only been heard, I've also been listened to!

2) BUILT-IN COLLABORATION: "Being listened to" is also the impetus for creating a Platform that promotes collaborative, two-way communication rather than one-way prescriptive communication.  As a referring doctor, I was dismayed by some of the faxed consultation letters I received.  After waiting so long for the consult, many reports were incomplete, not answering all of my concerns about the patient or not giving me sufficient guidance for future management.  The most insulting and frustrating were the standard form consult letters.  The problem with the current consultation process is that there's no easy way to respond to the consult letter and to initiate and maintain a post-consult dialogue between referring HCP and specialist.  As a consultant, I was frustrated by the difficulty in following-up on a referred patient and being available for ongoing advice to the referring doctor.  As a primary health care provider, I needed a way to quickly and easily follow up on my patient's care (following a visit either to my office or to the consultant's office), to transmit information and also to answer a patient's questions.  The Platform solves all of these concerns, with built-in post-visit thread posting and repeat eConfer/eConsult capabilities.

3) BUILT-IN SPEED & SECURITY:  As a referrer both to colleagues and to diagnostic & procedure facilities, I needed the fastest possible, secure, start-to-finish delivery and fulfillment of my requests and requisitions.  The Platform achieves this with its instant, encrypted document upload/download feature.  I needed a connectivity solution that is resistant to compromise by hackers and ransomware.  The Platform achieves this with its unique architecture: a distinct, separate, cloud-hosted membership Portal with its own dedicated database, for each health care provider.

4) BUILT-IN BUSINESS STRATEGY:  The ConsultSTAT Platform is not just a single piece of software, nor is it simply a collection of diverse softwares.  It's a complete, integrated system of health care communication software that is strategy-driven.  Because we believe that "communication" comprises both information transfer and marketing, our strategy is to embrace both capabilities in the Platform.  The ConsultSTAT Platform is the first "e$$ SYSTEM", the only health communication system that can make you this promise: 

Earn $$.  Save You & Stakeholders Time, Effort, Money.

Your national and provincial professional associations, registration bodies, medico-legal insurers and government health insurers all recognize portal-based communication as the gold standard.  That's why they exclusively employ custom-designed portals for privileged, two-way communication with you.  Your company, referred patients and referring health care providers deserve a similar level of speed, efficiency and security when exchanging personal health information.  Learn how you can operate your own, exclusive ConsultSTAT-Services Portal in each of your facility locations, to connect with your referring health care providers...all at a remarkably affordable cost.

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