There are three categories of bottlenecks which directly impact both the time taken to solve a patient's problem and your facility's profitability. Inter-office communication bottlenecks occur when you're interacting with a health care provider's office: scheduling diagnostic test/procedure appointment requests from referring health care providers for their patients, exchanging requisitions and reports and following up on test/procedure issues. There are three sources of inter-office inefficiencies which create time delays. First, mismatch between office communication technologies. Paper fax, email, efax and paper mail don't 'talk' directly to each other. Second, inefficiencies inherent in each of these outdated technologies, particularly those that require paper anywhere in the process. Third: human error. People forget, or misplace.
Intra-office bottlenecks occur when you're interacting directly with patients. There are three sources of inefficiencies that affect how quickly patients have the test/procedure performed. First, inefficient patient flow design. This can occur at any stage of the request-fulfillment cycle: triaging the appointment request, conveying the appointment information to the referring doctor and to the patient, reminding the patient of the appointment, patient intake, documentation of the test/procedure occurrence, delivering the test/procedure report and at times discussing the report with the referring health care provider. Each of these steps involves a distinct process which should be optimized. Second, non-optimal use of staff time. This occurs when excessive time is spent performing repetitive, tedious tasks, many of are mechanical in nature, generated by the outdated equipment mentioned above. Telephone-based appointment-making and reminders are an inefficiency category in its own right. Third, distractions. When you were watching the above video, did you find the floating "Imagine" text somewhat distracting? This is analogous to how just one phone, fax, copier, shredder, email or paper mail chore can disrupt your staff's focus.
Situational bottlenecks are inevitable - in the absence of proper triaging - because a finite number of patients can be accommodated in a day. As waiting lists expand and the government cuts more and more insured services, patients and their health care providers realize that cost/benefit analyses of proposed test/procedure referrals are necessary. In many cases, they lack the resources to do so.
The ConsultSTAT Platform was designed by a dual primary care/consultant physician-Lean Office Process team specifically to optimize health care communication by seamlessly incorporating efficient patient flow processes and minimizing staff distractions and inefficiencies...and to do this in a way which makes everyone's job more pleasurable and rewarding.
The Platform's three unique innovations which solve these problems comprise: (1) replacing multiple, cumbersome technologies and machinery with one online, unified, instant communication technology that you're already comfortable using; (2) incorporating Lean Office Process principles into all Portal workflows for maximal efficiency and economy and (3) telemedicine-enabling the Portals to permit your facility medical director to conduct revenue-generating eConfers both to triage the need for and the urgency of a test/procedure and to suggest an alternative (less expensive, quicker and/or more effective) or a bridging diagnostic patient management plan.
Combining the appointment scheduling-fulfillment functions of your Portal with the Platform's additional four telemedicine features will quickly transform your staff into expert Health Communication Managers and free your facility from costly process bottlenecks.
Please share this series with your referring doctors, so they too can...