Your ConsultSTAT-Services Video Tutorials

This video series demonstrates how converting phone and fax communications to online communication inside your Portal increases staff performance and facility productivity. It also teaches you how to operate the Portal from the perspectives of referring HCP, lab/facility manager and lab/facility staff. Each video builds on its predecessor, so please watch videos in numerical sequence. This is the best way to prepare for  your live, interactive demo of a ConsultSTAT-Services Portal! 

Get Started Right Away With the Demos

Each video illustrates one unique communication workflow component

[Click/tap on an image to watch a tutorial]

1. Portal Registration

Duration: 1m 33s

How a referring health care provider registers as a member of the lab/facility's portal.

2. Online Service Request

Duration: 2m 28s 

How the referring HCP's staff requests and how the lab/facility's staff schedules a test/procedure.

3. Handling Faxed Requisitions

Duration: 2m 00s

How the lab/facility's staff converts a faxed test/procedure request to an online request.

4. Service Request Triage 

Duration: 6m 18s

How the lab/facility's staff triage service requests.

5. Appointment Changes

Duration: 5m 07s

How the lab/facility's staff reschedule or cancel a service.

6. Online Self-Booking by Referring HCP's Office

Duration: 2m 15s

How the referring HCP's office can self-book an urgent test/procedure appointment online without any staff intervention.

7. Test/Procedure: No Repeat Required

Duration: 3m 56s

The post-test/procedure communication thread when the service was completed and no repeat test is required.

8. Test/Procedure: Repeat Required

Duration: 2m 25s

The post-test/procedure communication thread when the service was not completed and a repeat is required

9. Test/Procedure: An Additional Test/Procedure is Recommended

Duration: 2m 15s

The post-consult communication thread when the service was completed and an additional test/procedure is recommended.

10. Handling No Shows

Duration: 4m 56s

How the lab/facility's staff dialogue with the referring HCPs office regarding patients who do not appear for their scheduled test/procedure.

11. Post-Service Discussions

Duration: 4m 25s

How the procedure service provider dialogues with and mentors the referring HCP following the service.

12. Overview of the Portal's Workflow Logic in Graphic Form

Duration: 4m 32s

The workflow represented as a decision tree.

13. Consultant's Daily Workflow

Duration: 2m 25s

How the tab-based system streamlines and simplifies the consultant's workflow.

14. Consultant Staff's Daily Workflow

Duration: 7m 52s

How the tab-based system streamlines and simplifies the consultant staff's workflow.

15. Referring HCP Staff's Daily Workflow

Duration: 2m 44s

How the tab-based system streamlines and simplifies the referring HCP staff's workflow.

16. Service Provider-Staff Inter-Communication

Duration: 4m 01s

How staff "intercom" the service provider; how the service provider "intercoms' staff.

17. Setting up and Customizing the Portal

Duration: 1m 51s

How the service provider initially sets up, then adds tests/procedures, adds/removes staff and customizes instructions for referring HCPs.

18. Portal Metrics

Duration: 3m 29s

How the portal automatically generates staff performance and productivity metrics.

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Reserved for Diagnostic Lab and Procedure Facility Managers: After you complete the videos, sign up for a live, interactive demo!  

We invite Facility Managers who want to communicate with their referring health care providers to take a hands-on test drive of a ConsultSTAT-Refer Portal, as well as CS-Marketer Video Web Page Builder tool, which is part of our expanding marketing suite for CS-Services+  subscribers.  Download our bonus White Paper: Effortlessly Boost Your Income with ConsultSTAT.  Your registration link for live, interactive Portal demo is inside the White Paper.

© 2016. All Text and Media. Genome Development Corporation. All Rights Reserved.