How tabs streamline the referring HCP's office workflow.
The referring HCP's office is alerted to Request updates by email notifications. They open the notification, click the link, log into the facility's Portal and immediately see the new post in the Request thread. Once the update is responded to, rather than logging out of the Portal, the referring HCP's secretary is advised to quickly work through the tabs at the bottom of the screen to ensure that all Requests to the facility are up to date and have been attended to.
She first clicks the “Pre-Service Approved tab and sees that screen is empty. Then she moves on to the “Post Service Discussion” tab.
After she reviews and attends to them, she clicks the “No Show Discussion” tab. On this screen there are two Requests that require action. She opens the Requests to review and updates accordingly.
Next she clicks the “Booking Declined” tab. In most of these cases, she’ll review the thread in each Request and then click “Close this Request”.
The referring Health Care Provider’s secretary is now up-to-date on all of the patients that have recently been referred to this facility for this particular test or procedure.
In the ConsultSTAT-Services Portal, referring HCPs are the members and the facility services manager is the administrator. Communication is between referring HCP's office and facility. In the ConsultSTAT-Triage Portal, patients are the members and the health care provider is the administrator. The two portal types mirror each other in functionality. Just as the referring HCP's office requests test/procedure appointment for the patient with the facility via ConsultSTAT-Services, the patient requests an appointment with the HCP's office via ConsultSTAT-Triage.
After the HCP's office receives test/procedure appointment date and time from the facility (via ConsultSTAT-Services), they log into their own ConsultSTAT-Triage Portal, open the patient's Request there (which will have the status "Consult Pending Tests"), update with the information and Save. An email notification will be automatically generated to the patient's email.
This involves a few more steps but is accomplished within a minute or two. After the HCP's office receives the secondary procedure appointment location, date and time from the original facility (via ConsultSTAT-Services), they log into their own ConsultSTAT-Triage Portal, create a New Request on behalf of the patient and Save it. They then change the status from "Booking Request" to "Referral Pending Approval" and Save. Immediately thereafter, they add the secondary procedure appointment information to the update and Save. The status changes to "Referral Approved" and an email notification will be automatically generated to the patient's email.
That's one of the the benefits of ConsultSTAT-Services. She doesn't have to. She receives an email notification from a Portal when relevant information is available for her. For further certainty, her staff can log into each of the facilities' portals once a week and check the "Manage Requests" screen to make sure that every Booking Request has been dealt with. This is so much easier and more efficient that accumulating a pile of faxed referral requests/requisitions and constantly sorting which have been replied to and which have not.
The facility secretary will sooner or later notice that this Request remains open and will update reminding the referring HCP's office to close it so that the Request can be deleted. If there is failure to respond, the facility secretary has the ability to Close and Delete the Request unilaterally.