This is a graphic representation of how ConsultSTAT-Triage acts as a full communication platform.
Part 1: Scheduling
Within the Portal, HCP's can broadcast to all patients, schedule individual appointments and advise their patients.
First let's look at the scheduling function. This emulates the traditional patient - medical office telephone interactions.
A patient's request for an appointment can generate three potential outcomes. If the secretary is uncertain, she refers the Request to the HCP.
If the HCP declines the appointment request or has an alternate solution, he posts it and an email notification to the patient is generated. A declined appointment generated from the secretary’s screen similarly triggers an email notification. Acceptance of the appointment request by the secretary or HCP creates an email notification to the patient.
On the date of office visit appointment or of the eConsult, a reminder notification is generated. If the patient doesn't appear for the appointment, the secretary triggers a "No- Show Discussion" notification to attempt to salvage the appointment and reschedule it.
The office visit can result in a Consult Conducted status, meaning there is nothing for the secretary to do other than print the PDF, close and delete the Request.
The office visit may alternatively require a follow up visit, pending other tests and procedures, or a referral to a specialist.
Once the specialist referral is confirmed, the secretary triggers a notification to the patient and requests that the patient close the Request. The patient can then respond to this post (as well as to most post statuses). Once the patient finishes dialoguing and closes the Request, the secretary deletes it from the Portal’s database.
Part 2: Advice
Now let's look at the advice function. The secretary can handle many requests for information or advice directly. Her post generates an email notification to the patient. Requests that require the HCP's intervention are referred to him or her. The HCP can post advice directly on the patient's thread or request that the secretary post the information. The secretary's post generates an email notification to the patient. The patient can then respond to the secretary's post. When the patient indicates that the transaction is complete, the secretary deletes the Request from the database.
Part 3: Broadcast
Finally, let's look at the broadcast function. This permits the HCP to broadcast the same message to all of the Portal’s members simultaneously. Each message is an actual email sent to the member’s Gmail inbox. It can be sent from the Portal directly via a dedicated email delivery service such as SendGrid, or integrated with the health care provider’s existing autoresponder service. The broadcast feature is an optional upgrade to ConsultSTAT-Triage, as described in the previous module.
The portal architecture emulates an online helpdesk. In a helpdesk, the member creates a new Ticket, then posts a question and the expert responds in the following post. An ongoing back and forth conversation can occur between the parties, appearing in chronological order as an expanding thread of posts on the page. In a ConsultSTAT portal, the member patient creates a new Request, asking for (i) an office visit (consultation) appointment, or (ii) an online or phone "visit" (eConsult) in place of an office visit, or (iii) general information. An essential element of an appointment request is titling and description of the patient's problem or concern. The HCP's staff and/or the HCP then respond in a subsequent post with either an appointment date or with the information requested. Following an office visit or an eConsult, the HCP's office either deletes the Request or keeps it open until tests and/or follow up visit are booked and/or a referral to a specialist is requested and the appointment date received. The patient can meanwhile continue the dialogue, requesting clarification or further information. The Request is finally deleted once the patient concludes the dialogue.
No, it is not an EMR. It is everything other than an EMR and a government billing system. The Portal is the practice's communication hub, replacing phone and fax for communication between patient, HCP and HCP's staff. Once a Request thread is completed, the HCP's office creates a PDF file of the thread and saves it to the patient's electronic or paper medical record. This provides accurate and complete documentation of all discussions concerning the patient, which is critical for medical-legal purposes.
It is not necessary to have an EMR. Once the PDF of the thread has been created, you can print it to add to the patient's paper medical record, or you can save it to the patient's electronic medical record.
We highly recommend that any health care professional who provides care to his/her own patients have a ConsultSTAT-Triage Portal. It's logic parallels that of ConsultSTAT-Refer. It's three communication functions are: (i) advising patients, (ii) scheduling and conducting office visit appointments and online or phone eConsults with patients, (iii) broadcasting educational and marketing information to patients.
Now that you've completed the demo video tutorials, you should be able to use ConsultSTAT-Triage like a pro. If you haven't yet downloaded your White Paper, return to the CS-Refer Video Demo Table of Contents screen and download it now. The link to the demo's registration page is found inside the document.
ConsultSTAT-Services is a Portal designed for a diagnostic laboratory or procedure facility. Primary health care providers and specialist health care providers who refer patients for tests/procedures are Portal members. Its logic parallels that of ConsultSTAT-Refer. Its two communication functions are: (i) scheduling and fulfilling test/procedure appointments for referring HCPs' on behalf of their patients, (ii) broadcasting educational and marketing information to referring HCPs.
ConsultSTAT-Voice is the digital telephony platform which allows: (i) a consultant to conduct a computer/headset or tablet/smartphone voice-based eConfer with a referring HCP on behalf of the patient; (ii) a primary HCP to conduct a computer/headset or tablet/smartphone voice-based eConsult with a patient AND (a) be prepaid online by the patient for the service; (b) receive a .mp3 audio file of both sides of the recording to add to the patient's medical record.
ConsultSTAT-Marketer is our online video web page creator tool. It allows you to quickly and easily build and publish individual video web pages. Each web page is a separate marketing campaign, devoted to the offering of one product or service to your members. We host your video web pages and provide a hyperlink to each page. The easiest way to market to your members is to send an email to all your members, which contains a description of the product or service along with the hyperlink to the pertinent video web page. You can send the mass email via your own autoresponder service or even more simply via ConsultSTAT-Broadcast. ConsultSTAT-Broadcast is built into your Portal as an optional upgrade.